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Thread: Depot R 2.9 and The good the bad and the ugly

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    bang Depot R 2.9 and The good the bad and the ugly

    Had a call today from a client getting subscribers back from the Depot with 2.9 in them.

    So I have two questions -- Are people also seeing 2.9 in NEW subscribers ?

    An much more important any one jump in with the gators and upgrade to the new Radio Manager / CPS 2.9 package(s) ??

    Looking for the any experiences ?

    TIA --


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    Yes, yes and yes. We started getting new radio with 2.9 last week. Depot radios last week also. As a consequence, in order to service/read/program these radios, we were forced to upgrade. I never upgrade our shop computers until forced to by incoming stock.
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    Any issues with your RM update ?

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    Quote Originally Posted by phonebuff View Post
    Any issues with your RM update ?

    We haven't officially integrated RM into our server system here. Issues with remote access and sattellite offices. My own PC doesn't like any version, so can't even play with it much. Hoping to set up a machine at home to play with it.
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    I have had pretty good luck with installing it and getting connections to it although I usually have to go through the Device mapping stuff to make it work, and on a few had to do a OpenVPN tunnel.

    The CPS and RM Clients are harder to get functioning than the Dev Prgmr, but that's due to the connection logic.

    The Install guides have improved over the last two or three drops.

    See Page 7 specifically - Happy to try and answer any questions -
    Attached Files Attached Files

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    Is RM now the only way to program, or is cable programming still I play. I don't know much about RM, sorry for the newbie question.

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    You still have access to standalone programming. However, once you use RM, it makes it hard to go back. Without RM, you lose a ton of features and reporting. Since many radio systems are now under IT or Telecom departments, the demand for centralized database, ease of backups, and desired remote connectivity has pushed many of these features. Also, if you have ever had to manage more than a few thousand portables with a pain in the ASTRO customer...... RM makes your life better and worse at the same time. Really interesting feat of software engineering where I look forward to the release and dread actually deployment. Paid by the hour! FB

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    For us, RM is a managed solution we deploy for customers, on their own hypervisors and network. Typically the responsibility falls on fleet management, IT dept, or security/av specialist to oversee that firmware updates roll out, or latest codeplug change rolls out. The customer does not need to create codeplugs, just basic training on how to use RM and report back update progress, or provide remote access.

    Customers love the visibility and control of their fleet, alongside monitoring infrastructure using SNMP via Trbonet Watch, etc.

    Its really not practical as a Dealer Customer Database. Because it doesn't support other manufacturers, or analog or legacy models. It is platform specific to Mototrbo, is not a CRM tool, not an asset management system, and not a work ticketing system.

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    CAPMAX is the only reason we use it.
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    Quote Originally Posted by PSEhub View Post
    For us, RM is a managed solution we deploy for customers, on their own hypervisors and network. Typically the responsibility falls on fleet management, IT dept, or security/av specialist to oversee that firmware updates roll out, or latest codeplug change rolls out. The customer does not need to create codeplugs, just basic training on how to use RM and report back update progress, or provide remote access.

    Customers love the visibility and control of their fleet, alongside monitoring infrastructure using SNMP via Trbonet Watch, etc.

    Its really not practical as a Dealer Customer Database. Because it doesn't support other manufacturers, or analog or legacy models. It is platform specific to Mototrbo, is not a CRM tool, not an asset management system, and not a work ticketing system.
    Don't agree many of the dealers we support use RM it's a great way to reduce truck roles. We use it with OTAP as well as many features like RDAC support in our product offering so that the dealer can tell the customer when they have a problem.

    We also monitor for things like network failures in the peer maps, an PA failures in the repeaters. Basically application to subscriber.

    But I do agree that RM has many restrictions and limited ability to be leveraged by the deploying organization, one of which is no ability to connect to the database an do your own extensions.