Results 1 to 25 of 25

Thread: Delay in shipping MOTOTRBO radios

  1. #1
    Join Date
    Apr 06, 2016
    Location
    USA
    Posts
    75
    Thanks
    2
    Thanked 51 Times in 29 Posts
    Country: United States

    Default Delay in shipping MOTOTRBO radios

    From MOL

    We are experiencing a slight delay in processing MOTOTRBO radio orders due to software required to support Essential Service functionality. Orders will be released daily. We appreciate your patience while we work quickly to get all orders released ASAP.

    I suspected as much when a recent order showed supply distruption on all but the CM300D series


  2. #2
    Join Date
    Mar 08, 2014
    Location
    Florida
    Posts
    545
    Thanks
    271
    Thanked 428 Times in 240 Posts

    Default

    Is that the third party software Motorola is using for their new cradle to early death service pricing plan?

    I am crying alligator tears, it would be a shame for them to miss 3Q18 shipping goals over greed...



    Sent from my SM-T350 using Tapatalk

  3. #3
    Join Date
    Dec 21, 2011
    Posts
    4,350
    Thanks
    3,445
    Thanked 5,984 Times in 1,723 Posts
    Country: Canada

    Default

    Maybe you didn’t get the memo? Motorola is a software solutions company now.

    They’ve got much experience in this department. In fact, they’ve had the longest running software beta testing program known to man. It’s called CPS (Customer Payment Scam).

    It’s actually an ingenious concept: customers pay to participate in the ongoing beta testing process.

  4. The Following 12 Users Say Thank You to Mars For This Useful Post:

    apx (Feb 03, 2019),C.Cheesman (Aug 06, 2018),MikeCav (Aug 25, 2018),MTS2000DES (Aug 06, 2018),OPS (Aug 15, 2018),radio (Aug 06, 2018),RFI-EMI-GUY (Aug 06, 2018),romanrobles (Feb 14, 2019),slim (Feb 23, 2019),SPECIAL_EYE (Aug 09, 2018),SwissMoto (Feb 03, 2019),Viper1-6 (Aug 06, 2018)

  5. #4
    Join Date
    Jul 13, 2013
    Posts
    152
    Thanks
    250
    Thanked 153 Times in 80 Posts

    Default

    Quote Originally Posted by Mars View Post
    It’s actually an ingenious concept: customers pay to participate in the ongoing beta testing process.
    Sadly enough that's become the norm with most things these days. Look at Uniden for example. And it's not just in the radio industry that this is a problem either. I don't k ow when it became an acceptable form of business to sell half working products but that's the way most companies seem to operate these days. The $ has replaced pride, integrity and quality and it seems to only be getting worse and worse

  6. The Following 2 Users Say Thank You to bstafford For This Useful Post:

    Mars (Aug 06, 2018),romanrobles (Feb 14, 2019)

  7. #5
    Join Date
    Mar 08, 2014
    Location
    Florida
    Posts
    545
    Thanks
    271
    Thanked 428 Times in 240 Posts

    Default

    It is the new business plan. The "ecosystem"

    You really don't own a product, you rent it for as long as the vendor provides "cloud support" for it. The product keeps reaching back to the cloud for word of its end date, or the cloud sends down a lightning bolt of data to slow it to a grinding halt.

    Don't ever buy stuff you don't really own.

    I bought an HP All in one Fax, Scanner Printer, HP knows I am not buying their overpriced ink. The printer tells them whenever I plug in an aftermarket cartridge.

    HP retaliated by suspending the cloud based services I purchased with the printer. The fax is kaput.

    Damn you Carley Fiorina. She also screwed with my HP stock driving it into the toilet with her mismanagement and Compaq merger.

    Sent from my SM-T350 using Tapatalk

  8. The Following 2 Users Say Thank You to RFI-EMI-GUY For This Useful Post:

    Mars (Aug 06, 2018),romanrobles (Feb 14, 2019)

  9. #6
    Join Date
    Mar 08, 2014
    Location
    Florida
    Posts
    545
    Thanks
    271
    Thanked 428 Times in 240 Posts

    Default

    Quote Originally Posted by Mars View Post
    Maybe you didn’t get the memo? Motorola is a software solutions company now.

    They’ve got much experience in this department. In fact, they’ve had the longest running software beta testing program known to man. It’s called CPS (Customer Payment Scam).

    It’s actually an ingenious concept: customers pay to participate in the ongoing beta testing process.
    Shoot, they couldn't even make DOS RSS work correctly with modern processor speeds. How hard could it possibly be to do serial programming in DOS?

    Somehow every other program that ever used a serial modem works across newer processors . It is apparently not magic.

    Sent from my SM-T350 using Tapatalk

  10. #7
    Join Date
    Dec 21, 2011
    Posts
    4,350
    Thanks
    3,445
    Thanked 5,984 Times in 1,723 Posts
    Country: Canada

    Default

    I still can’t get over why we need to download 2.4 GB of shit to edit a radio configuration file, smaller than a word document. So unnecessary. And the software is so slow.

    Back in the day, the programming software fit on one or two floppy disks. How’s that for being efficient? Motorola fan boys will defend them and say “well the APX is a very powerful radio“. Bullshit. It transmits and receives audio. That’s all it does. There’s nothing fancy about that lumpy line of turd.

    Customers don’t hold them accountable. The next new thing they want to do, is have every programming PC communicating back to Motorola, every time a radio is programmed or needs a feature activation. That’s not going to fly for many large implementations, where there is no Internet access or wireless service available in the field.

    Kenwood is very attractive option. I just wish D1 and D3 weren’t so slow and disorganized, compared so what had been the norm for so many years.

    Because of what happened to me a couple of years ago, I have absolutely no sympathy whatsoever for Motorola. They have treated me like garbage, treated their customers even worse and they have lost the integrity and quality they were once known for. Sellouts.

  11. The Following 8 Users Say Thank You to Mars For This Useful Post:

    apx (Feb 03, 2019),box (Aug 14, 2018),Fatboy (Aug 07, 2018),RFI-EMI-GUY (Aug 07, 2018),romanrobles (Feb 14, 2019),slapshot0017 (Aug 07, 2018),synegy3488 (Aug 09, 2018),Viper1-6 (Aug 07, 2018)

  12. #8
    Join Date
    Jun 25, 2012
    Posts
    100
    Thanks
    344
    Thanked 29 Times in 18 Posts
    Country: Canada

    Default

    Microsoft Surface tablet comes to mind, now that's is a bad joke.

    Quote Originally Posted by bstafford View Post
    Sadly enough that's become the norm with most things these days. Look at Uniden for example. And it's not just in the radio industry that this is a problem either. I don't k ow when it became an acceptable form of business to sell half working products but that's the way most companies seem to operate these days. The $ has replaced pride, integrity and quality and it seems to only be getting worse and worse

  13. The Following User Says Thank You to SPECIAL_EYE For This Useful Post:

    bstafford (Aug 10, 2018)

  14. #9
    Join Date
    Jan 10, 2013
    Location
    eastern side of au
    Posts
    243
    Thanks
    100
    Thanked 152 Times in 84 Posts
    Country: Australia

    Default

    Quote Originally Posted by Mars View Post
    I still can’t get over why we need to download 2.4 GB of shit to edit a radio configuration file, smaller than a word document. So unnecessary. And the software is so slow.

    Back in the day, the programming software fit on one or two floppy disks. How’s that for being efficient? Motorola fan boys will defend them and say “well the APX is a very powerful radio“. Bullshit. It transmits and receives audio. That’s all it does. There’s nothing fancy about that lumpy line of turd.

    Customers don’t hold them accountable. The next new thing they want to do, is have every programming PC communicating back to Motorola, every time a radio is programmed or needs a feature activation. That’s not going to fly for many large implementations, where there is no Internet access or wireless service available in the field.
    I was informed down here in AU yesterday that cps16 is talking home (apart from eid activation) but I want to see the drops/packet captures myself to confirm. Also any E series radio shipped from motorola will now have factory only EID which will need to be activated at time of purchase - so now they are building to order which will have other flow on impacts..... Again I have not seen this in writing but it did come from local moto-failu-rola office.


    Quote Originally Posted by Mars View Post
    Kenwood is very attractive option. I just wish D1 and D3 weren’t so slow and disorganized, compared so what had been the norm for so many years.

    Because of what happened to me a couple of years ago, I have absolutely no sympathy whatsoever for Motorola. They have treated me like garbage, treated their customers even worse and they have lost the integrity and quality they were once known for. Sellouts.
    Kenwood has purchased share in Tait
    https://www.criticalcomms.com.au/con...#axzz5NkYQjYVV

    Early days, Tait engineers some good kit but I wounder what a TaitWood child would look like!
    I do not believe in political correctness BS leftest tripe
    Suck it up, HTFU and make the place great again! Work never killed anyone who did it safely

  15. The Following User Says Thank You to techman For This Useful Post:

    Mars (Aug 10, 2018)

  16. #10
    Join Date
    Dec 21, 2011
    Posts
    4,350
    Thanks
    3,445
    Thanked 5,984 Times in 1,723 Posts
    Country: Canada

    Default

    Simple solution: just don’t upgrade to firmware 2.09 or use CPS 16. Zero benefit for the hobbyist community.

    It seems only clueless people and fanboys go and rush out to install the latest software and firmware into their radios’, not knowing what it does, how many bugs it has, etc. There are no new features for hobbyists to take advantage of.

  17. The Following 5 Users Say Thank You to Mars For This Useful Post:

    apx (Feb 03, 2019),bstafford (Aug 10, 2018),escortX50 (Aug 13, 2018),Number 6 (Aug 10, 2018),triptolemus (Aug 10, 2018)

  18. #11
    Join Date
    Jul 13, 2013
    Posts
    152
    Thanks
    250
    Thanked 153 Times in 80 Posts

    Default

    Quote Originally Posted by SPECIAL_EYE View Post
    Microsoft Surface tablet comes to mind, now that's is a bad joke.
    My sister has one of those, or I should say purchased one of them, but has had multiple since they keep having issues and they keep having to replace them. I can't even count the amount of issues she has had with that thing. I'd say shes on at least her third or fourth device.

  19. #12
    Join Date
    Aug 13, 2018
    Location
    sacramento, ca
    Posts
    3
    Thanks
    4
    Thanked 0 Times in 0 Posts
    Country: United States

    Default

    I always thought that the good software people don't work for radio companies. They get the big bucks!

  20. #13
    Join Date
    Aug 13, 2018
    Location
    sacramento, ca
    Posts
    3
    Thanks
    4
    Thanked 0 Times in 0 Posts
    Country: United States

    Default

    A couple of =months ago I couldn't get any cm300d radios in vhf. We had to accept cm200d and delivery was almost 3 weeks. Makes it hard to sell to customers.

  21. #14
    Join Date
    Sep 08, 2014
    Location
    EMEA
    Posts
    26
    Thanks
    108
    Thanked 5 Times in 4 Posts

    Default

    There is a delay on selling EIDs as well.
    Last month I was waiting almost 1 month to get the famous Mototrbo "Audio leveling" EID ...

  22. #15
    Join Date
    Jan 06, 2019
    Location
    Michigan
    Posts
    2
    Thanks
    3
    Thanked 1 Time in 1 Post
    Country: United States

    Default

    I had an order in for *one* xpr3500e around 1/11.... took until 2/1 for the dealer to get it. Also seeing long lead times for xpr six bank chargers every time I ordered one. (weeks).

  23. #16
    Join Date
    Apr 06, 2016
    Location
    USA
    Posts
    75
    Thanks
    2
    Thanked 51 Times in 29 Posts
    Country: United States

    Default

    Depending on when your dealer ordered the radio, that amount of time may be reasonable. I know that most people are in a hurry to get their radios but sometimes a dealer may wait for a few days to order rather than order one item.
    The CM300D seems to have several week ship times but not like it was last summer. I ordered some XPR7350 UL safe radios and two rack chargers last week and they shipped on Saturday. They only delay was the Cold Weather shut down of the Elgin Warehouse last week.
    I understand ordering issues since I order most of the radios(including MR side)for the shop where I work. I also check on orders when there is an extended delay in shipping to keep the customer updated.

  24. #17
    Join Date
    Feb 12, 2014
    Posts
    94
    Thanks
    86
    Thanked 69 Times in 40 Posts
    Country: United States

    Default

    We had the long wait for CM300D's last summer also, and at this time I have had a bunch of rebranded Vertex portables on backorder for many weeks, with the estimated ship date being pushed back almost weekly. They seem to have cut everything to the bone.

  25. #18
    Join Date
    Sep 12, 2014
    Location
    Cheese country
    Posts
    6
    Thanks
    198
    Thanked 0 Times in 0 Posts
    Country: United States

    Default

    Yet, somehow, they still seem to be making money.

    https://www.businesswire.com/news/ho...yJ1XPgPy1DuJnY

    Of course a lot of it is tax dollars going from YOUR pocket to their shareholders, but they're keeping profits up. When it crashes, I suspect it will be a sudden and dramatic fall. Until then.....

  26. #19
    Join Date
    Dec 21, 2011
    Posts
    4,350
    Thanks
    3,445
    Thanked 5,984 Times in 1,723 Posts
    Country: Canada

    Default Delay in shipping MOTOTRBO radios

    Selling goods to taxpayer-funded customers at grossly-inflated prices, to the point where the markup is obscene, will always make a profit.

    Selling firmware upgrades to ASTRO25 customers at $75/unit is also going to be profitable, even if the “upgrade” fixes problems Motorola introduced into a previously fault-free radio is also profitable. I mean criminal.

    Almost something DHS HSI should investigate. Oh wait: DHS is their largest customer. I guess they look the other way. Unless of course, someone speaks the truth/common sense, then they go after that person.

    Motorola is a criminal enterprise. There should be a RICO investigation.

  27. The Following 5 Users Say Thank You to Mars For This Useful Post:

    boomboy64 (Feb 14, 2019),com501 (Feb 14, 2019),RFI-EMI-GUY (Feb 17, 2019),romanrobles (Feb 21, 2019),Viper1-6 (Feb 14, 2019)

  28. #20
    Join Date
    Feb 04, 2012
    Posts
    1,840
    Thanks
    152
    Thanked 578 Times in 270 Posts

    Default

    Moto thinks of themselves as the god of radio. If Moto were to declare themselves a church they could claim tax exempt status and get even larger profits. It worked for the church of Scientology so why not Moto??

    Just thinking dangerous thoughts.

  29. The Following 5 Users Say Thank You to Notarola For This Useful Post:

    boomboy64 (Feb 14, 2019),com501 (Feb 14, 2019),Mars (Feb 14, 2019),radio (Mar 09, 2019),RFI-EMI-GUY (Feb 17, 2019)

  30. #21
    Join Date
    Nov 10, 2013
    Posts
    368
    Thanks
    161
    Thanked 240 Times in 144 Posts

    Default

    Quote Originally Posted by Notarola View Post
    Moto thinks of themselves as the god of radio. If Moto were to declare themselves a church they could claim tax exempt status and get even larger profits. It worked for the church of Scientology so why not Moto??

    Just thinking dangerous thoughts.
    You sure they haven't gone this way already. Code seems to be shipped on a wing and a prayer basis these days.

  31. The Following 2 Users Say Thank You to phonebuff For This Useful Post:

    Fatboy (Feb 16, 2019),Mars (Feb 14, 2019)

  32. #22
    Join Date
    Jan 10, 2013
    Location
    eastern side of au
    Posts
    243
    Thanks
    100
    Thanked 152 Times in 84 Posts
    Country: Australia

    Default

    Quote Originally Posted by Mars View Post
    Maybe you didn’t get the memo? Motorola is a software solutions company now.

    They’ve got much experience in this department. In fact, they’ve had the longest running software beta testing program known to man. It’s called CPS (Customer Payment Scam).

    It’s actually an ingenious concept: customers pay to participate in the ongoing beta testing process.
    Sorry mars - the work 'Solutions' and patient trols does not work togeters - they are will apposied to each other like pols of a magnet. Motorola like other 20plus yo companies this is where software goes to die, E and M and C now owned by Delt is an example of this, along with Inermidite Business Machinies and other.
    I do not believe in political correctness BS leftest tripe
    Suck it up, HTFU and make the place great again! Work never killed anyone who did it safely

  33. #23
    Join Date
    Mar 08, 2014
    Location
    Florida
    Posts
    545
    Thanks
    271
    Thanked 428 Times in 240 Posts

    Default

    Quote Originally Posted by Mars View Post
    Simple solution: just don’t upgrade to firmware 2.09 or use CPS 16. Zero benefit for the hobbyist community.

    It seems only clueless people and fanboys go and rush out to install the latest software and firmware into their radios’, not knowing what it does, how many bugs it has, etc. There are no new features for hobbyists to take advantage of.
    Was a time when Smartnet public safety systems were air gapped by simply unplugging a 2400 baud modem. Then Motorola convinced those customers it all had to be monitored 24/7/365 in $chaumburg. Suddenly you had to buy all kinds of firewalls and security software .

    Wait until Motorola decides to force Mototrbo systems to be connected via Internet back to the Mothership so you have to receive forced upgrades "for security".

    All your base will belong to us.

    Sent from my SM-T350 using Tapatalk

  34. The Following User Says Thank You to RFI-EMI-GUY For This Useful Post:

    com501 (Feb 17, 2019)

  35. #24
    Join Date
    Aug 29, 2018
    Posts
    13
    Thanks
    49
    Thanked 28 Times in 6 Posts
    Country: United States

    Default

    Quote Originally Posted by RFI-EMI-GUY View Post
    Wait until Motorola decides to force Mototrbo systems to be connected via Internet back to the Mothership so you have to receive forced upgrades "for security".

    All your base will belong to us.
    Years ago, I remember being in a meeting where Dealers were walking out when Motorola was mandating "forced" participation in the Impact 21 program. Dealers were complaining about giving away their customer information, I was sitting there & thinking to myself that all that information (including the current Contact person info) was already going to Motorola via the Coming In First sales reporting program. But hey, nothing for me to get upset about, at least I still had control of the programming information, and it wasn't like they were going to be getting any of that...

    I feel like they're now going after the final parts and pieces. Dealer Partner? More like Dealer De-Parted.

  36. The Following User Says Thank You to Radioguy7268 For This Useful Post:

    RFI-EMI-GUY (Feb 26, 2019)

  37. #25
    Join Date
    Jul 29, 2013
    Posts
    354
    Thanks
    72
    Thanked 499 Times in 161 Posts

    Default

    Quote Originally Posted by Radioguy7268 View Post
    I feel like they're now going after the final parts and pieces. Dealer Partner? More like Dealer De-Parted.
    Sell out to Bearcomm or find a new profession........