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Thread: Motorola Depot Repair Rates April 1

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    Default Motorola Depot Repair Rates April 1

    If you have not seen a copy of the April 1, 2019 depot repair rates hold on tight, the XTL series flat rate charge jumps to $950. If I had a list price version of the rates I would post it but so far all that I have seen is the Reseller version.

    Most legacy repair rates have remaining the same but the XTL series was the one that almost doubled in price. Until April 1, the rate is $560. As for the PM1500 series, the average rate is $510 worst case is $710.

    The Professional Series radios remain at $340. XTS series jumps $40 from $470 to $510.


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    As expected. Raise the price of the flat repair of NLA retail models which drives sales toward current models. Classic "Planned Obsolescence" business tactic.
    NOS XTL high power mobiles are available for $900 to $975 on ebay.... even with O3 heads!

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    Cha-Ching! "The grabbing hands, grab all they can..." $975 to fix an XTL2500. Or go on Scambay and buy a stack o' bricks for that.
    Your streaming makes me AES-256. Keep it up and you'll soon have nothing to listen to.

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    If you don't think they are gouging you, look at our neighboring systems pricing for the next 18 years for the depot.

    FlatRateRepair.jpg
    Yes, I worked for the radio shop.
    Yes, I am building a new P25 network.
    No, I will not program your radio.
    No, I will not program your scanner.
    No, I won't tell you about the new system.

    Now what was your question?

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    Quote Originally Posted by Pezking View Post
    This one kills me...

    Attachment 12338

    $1,420 for a ****** PS/2 keyboard that you can find for $25 on eBay or for free in a dumpster.
    What in the actual fu . . .

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    Quote Originally Posted by Sean View Post
    If you don't think they are gouging you, look at our neighboring systems pricing for the next 18 years for the depot.

    FlatRateRepair.jpg
    That's kind of amazing that they're even willing to go 18 years out with a pricing commitment. I think we all know that in reality, they'll drop depot support of a product LONG before it's ever 18 years old.

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    As long as the radio is supported, the pricing stands. The 18 years includes the next generation out past the APX
    Yes, I worked for the radio shop.
    Yes, I am building a new P25 network.
    No, I will not program your radio.
    No, I will not program your scanner.
    No, I won't tell you about the new system.

    Now what was your question?

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    Business as usual.
    I wonder if they realize the negative impact of this policy to their products.

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    Quote Originally Posted by Sean View Post
    If you don't think they are gouging you, look at our neighboring systems pricing for the next 18 years for the depot.

    FlatRateRepair.jpg
    You paid for the actual cost of the repairs in the system they sold you. Don't think they're running a charity. They just already have most of your money on the deal.

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    I had an XTL2500 in depot for repair since February 25. MOL said it was still "work in progress", after a month. I had to open a case to get an answer and yesterday M said that due to parts availability and facing a difficult time and higher costs to obtain needed parts (PHUE4040m) they are raising the flat rate repair on this radio to $950. I told them to send it back unrepaired and they were nice enough not to charge an estimate denial fee. Then they said if I ordered a replacement APX they would give me a $500 discount towards that purchase.

    Anyone else have a radio stuck in "work in progress" for a long period of time? I have a feeling they are sitting on them until the published rates change then they'll send them back so they can charge the higher rate.

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    Quote Originally Posted by jpu535 View Post
    I had an XTL2500 in depot for repair since February 25. MOL said it was still "work in progress", after a month. I had to open a case to get an answer and yesterday M said that due to parts availability and facing a difficult time and higher costs to obtain needed parts (PHUE4040m) they are raising the flat rate repair on this radio to $950. I told them to send it back unrepaired and they were nice enough not to charge an estimate denial fee. Then they said if I ordered a replacement APX they would give me a $500 discount towards that purchase.

    Anyone else have a radio stuck in "work in progress" for a long period of time? I have a feeling they are sitting on them until the published rates change then they'll send them back so they can charge the higher rate.
    They cannot do this. They have a published price schedule and they have to follow it. Seems "it's too hard" is now a valid excuse for breaking a contract

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    They are just sending the 100w UHF ones back now, unrepaired. The two IC PAs are a brute to replace. I suspect the factory as run out of replacement boards, since any I sent in prior always came back with a different board.
    "God as my witness" - Jeremy Dewitte - Felon

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    Quote Originally Posted by com501 View Post
    They are just sending the 100w UHF ones back now, unrepaired. The two IC PAs are a brute to replace. I suspect the factory as run out of replacement boards, since any I sent in prior always came back with a different board.
    When was the last time you saw them do any actual component level repairs? They were replacing volume pots and channel switches for awhile but it's been some time since I saw even that. Pretty sure it's 100% board/cover swap across the board nowadays ?

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    They won't, but I will. BGAs, large RF modules and any parts that are available. Even the damn ones you have to use micro-tweezers and a microscope to see.
    "God as my witness" - Jeremy Dewitte - Felon

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    Quote Originally Posted by com501 View Post
    They won't, but I will. BGAs, large RF modules and any parts that are available. Even the damn ones you have to use micro-tweezers and a microscope to see.
    Sounds good! The FedEx guy should have my boxes there by thursday. You are doing this flat-rate correct?

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    Quote Originally Posted by dvaughan49 View Post
    I'm new to this group. Been trying to open the 4 files attached to your post and get an error message.

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    Wow, the price increases are very disheartening. The jump of XTL especially makes me worry to experiment with the radios.

    - SI

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    Since XTLs are mostly or entirely not supported, the price of repair due to the astronomical price jump on the PA ICs has caused issues. The manufacturer (China) no longer makes that (and many other) components.
    "God as my witness" - Jeremy Dewitte - Felon

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    Quote Originally Posted by SamIrion View Post
    The jump of XTL especially makes me worry to experiment with the radios.
    Why so? The used market pricing is getting to the point where you can buy radios just to part out. The same thing happens with every product line.

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    Moto/s philosophy has always been to jack up the cost of repairs on legacy products to "encourage" the users to buy new. Its not really unique to this industry either

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    As a ham, it's good to know many of these will be retired and parted out...

    It really is easier to buy them to cannibalize for parts and swap / tune them up.

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    With the $600 trade-in value we are getting across the board I'm sending XTS's to the crusher and receiving in replacement a brand new APX1000 and accessories at $700 and not even thinking twice about it.

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    Quote Originally Posted by gsxxr1300r View Post
    With the $600 trade-in value we are getting across the board I'm sending XTS's to the crusher and receiving in replacement a brand new APX1000 and accessories at $700 and not even thinking twice about it.
    What's your opinion on the build quality of the APX1000's? (As I understand your post, you are sending XTS5000's to Moto for trade-in. Are you getting equivalently robust portables back?)

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    Quote Originally Posted by romanrobles View Post
    What's your opinion on the build quality of the APX1000's? (As I understand your post, you are sending XTS5000's to Moto for trade-in. Are you getting equivalently robust portables back?)
    Have you ever used an XPR7000 series TRBO radio??, picture that rebadged APX but with one knob (one knob was a dumb move IMO). Hell I think the APX1k only supports Software ADP, I may be wrong.

    To me the APX1k is no comparison to the XTS5k it is a work horse and we had very few problems with them. But, if you can get a trade value on them it is worth it. A comparible radio is the 6k, but even then the XTS5k is better performer durability wise. With the exception of XE APX's, we have had good luck with those.

    The 1k is a use case, I would not put in PD or Fire hands, but likely would be a fit for medical and definatly admin and suit and tie guys hands.
    Radio Referenced...Those who think they know it all are very annoying to those of use who do.

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