Results 1 to 19 of 19

Thread: Motorola Depot Repair Rates April 1

  1. #1
    Join Date
    Apr 06, 2016
    Location
    USA
    Posts
    76
    Thanks
    1
    Thanked 49 Times in 28 Posts
    Country: United States

    Default Motorola Depot Repair Rates April 1

    If you have not seen a copy of the April 1, 2019 depot repair rates hold on tight, the XTL series flat rate charge jumps to $950. If I had a list price version of the rates I would post it but so far all that I have seen is the Reseller version.

    Most legacy repair rates have remaining the same but the XTL series was the one that almost doubled in price. Until April 1, the rate is $560. As for the PM1500 series, the average rate is $510 worst case is $710.

    The Professional Series radios remain at $340. XTS series jumps $40 from $470 to $510.


  2. The Following 3 Users Say Thank You to FMTRU140D For This Useful Post:

    moetorola (Jan 09, 2019),p25smartzone (Jan 09, 2019),ThatGuy (Mar 23, 2019)

  3. #2
    Join Date
    Aug 29, 2013
    Location
    Left Coast
    Posts
    653
    Thanks
    317
    Thanked 611 Times in 240 Posts
    Country: United States

    Default

    As expected. Raise the price of the flat repair of NLA retail models which drives sales toward current models. Classic "Planned Obsolescence" business tactic.
    NOS XTL high power mobiles are available for $900 to $975 on ebay.... even with O3 heads!

  4. The Following 2 Users Say Thank You to sjxts3000 For This Useful Post:

    Avery Johannssenn (Mar 14, 2019),MotFAN (Jan 09, 2019)

  5. #3
    Join Date
    Jul 08, 2013
    Location
    Florida
    Posts
    211
    Thanks
    87
    Thanked 285 Times in 101 Posts
    Country: United States

  6. The Following 6 Users Say Thank You to duggerd For This Useful Post:

    MattSR (Jan 09, 2019),moetorola (Jan 09, 2019),MTS2000DES (Jan 11, 2019),p47r4ck (Jan 13, 2019),Radioguy7268 (Jan 17, 2019),SwissMoto (Jan 10, 2019)

  7. #4
    Join Date
    Mar 14, 2012
    Location
    Atlanta, GA USA
    Posts
    314
    Thanks
    1,200
    Thanked 975 Times in 302 Posts
    Country: United States

    Default

    Cha-Ching! "The grabbing hands, grab all they can..." $975 to fix an XTL2500. Or go on Scambay and buy a stack o' bricks for that.
    Your streaming makes me AES-256. Keep it up and you'll soon have nothing to listen to.

  8. The Following 2 Users Say Thank You to MTS2000DES For This Useful Post:

    Avery Johannssenn (Apr 04, 2019),d119 (Mar 14, 2019)

  9. #5
    Join Date
    Feb 04, 2014
    Location
    Seattle
    Posts
    18
    Thanks
    14
    Thanked 12 Times in 9 Posts

    Default

    If you don't think they are gouging you, look at our neighboring systems pricing for the next 18 years for the depot.

    FlatRateRepair.jpg
    Yes, I worked for the radio shop.
    Yes, I am building a new P25 network.
    No, I will not program your radio.
    No, I will not program your scanner.
    No, I won't tell you about the new system.

    Now what was your question?

  10. The Following 3 Users Say Thank You to Sean For This Useful Post:

    Avery Johannssenn (Mar 14, 2019),fulc (Mar 30, 2019),Radioguy7268 (Jan 17, 2019)

  11. #6
    Join Date
    Mar 14, 2012
    Posts
    16
    Thanks
    14
    Thanked 7 Times in 3 Posts
    Country: United States

    Default

    Quote Originally Posted by Pezking View Post
    This one kills me...

    Attachment 12338

    $1,420 for a ****** PS/2 keyboard that you can find for $25 on eBay or for free in a dumpster.
    What in the actual fu . . .

  12. #7
    Join Date
    Aug 29, 2018
    Posts
    13
    Thanks
    43
    Thanked 28 Times in 6 Posts
    Country: United States

    Default

    Quote Originally Posted by Sean View Post
    If you don't think they are gouging you, look at our neighboring systems pricing for the next 18 years for the depot.

    FlatRateRepair.jpg
    That's kind of amazing that they're even willing to go 18 years out with a pricing commitment. I think we all know that in reality, they'll drop depot support of a product LONG before it's ever 18 years old.

  13. #8
    Join Date
    Feb 04, 2014
    Location
    Seattle
    Posts
    18
    Thanks
    14
    Thanked 12 Times in 9 Posts

    Default

    As long as the radio is supported, the pricing stands. The 18 years includes the next generation out past the APX
    Yes, I worked for the radio shop.
    Yes, I am building a new P25 network.
    No, I will not program your radio.
    No, I will not program your scanner.
    No, I won't tell you about the new system.

    Now what was your question?

  14. #9
    Join Date
    Dec 21, 2011
    Posts
    4,233
    Thanks
    3,070
    Thanked 5,518 Times in 1,577 Posts
    Country: Canada

    Default

    Quote Originally Posted by Sean View Post
    As long as the radio is supported, the pricing stands. The 18 years includes the next generation out past the APX should Motorola still be in business.
    Fixed that for you

  15. The Following 5 Users Say Thank You to Mars For This Useful Post:

    Avery Johannssenn (Mar 14, 2019),com501 (Jan 18, 2019),MTS2000DES (Jan 21, 2019),Sean (Jan 22, 2019),Viper1-6 (Jan 19, 2019)

  16. #10
    Join Date
    Sep 08, 2014
    Location
    EMEA
    Posts
    26
    Thanks
    100
    Thanked 5 Times in 4 Posts

    Default

    Business as usual.
    I wonder if they realize the negative impact of this policy to their products.

  17. The Following User Says Thank You to kondoros For This Useful Post:

    Mars (Feb 03, 2019)

  18. #11
    Join Date
    Jul 29, 2013
    Posts
    352
    Thanks
    72
    Thanked 485 Times in 159 Posts

    Default

    Quote Originally Posted by Sean View Post
    If you don't think they are gouging you, look at our neighboring systems pricing for the next 18 years for the depot.

    FlatRateRepair.jpg
    You paid for the actual cost of the repairs in the system they sold you. Don't think they're running a charity. They just already have most of your money on the deal.

  19. The Following User Says Thank You to escomm For This Useful Post:

    Avery Johannssenn (Mar 14, 2019)

  20. #12
    Join Date
    Aug 27, 2012
    Posts
    18
    Thanks
    0
    Thanked 2 Times in 2 Posts

    Default

    I had an XTL2500 in depot for repair since February 25. MOL said it was still "work in progress", after a month. I had to open a case to get an answer and yesterday M said that due to parts availability and facing a difficult time and higher costs to obtain needed parts (PHUE4040m) they are raising the flat rate repair on this radio to $950. I told them to send it back unrepaired and they were nice enough not to charge an estimate denial fee. Then they said if I ordered a replacement APX they would give me a $500 discount towards that purchase.

    Anyone else have a radio stuck in "work in progress" for a long period of time? I have a feeling they are sitting on them until the published rates change then they'll send them back so they can charge the higher rate.

  21. The Following User Says Thank You to jpu535 For This Useful Post:

    Mars (Mar 26, 2019)

  22. #13
    Join Date
    Jul 29, 2013
    Posts
    352
    Thanks
    72
    Thanked 485 Times in 159 Posts

    Default

    Quote Originally Posted by jpu535 View Post
    I had an XTL2500 in depot for repair since February 25. MOL said it was still "work in progress", after a month. I had to open a case to get an answer and yesterday M said that due to parts availability and facing a difficult time and higher costs to obtain needed parts (PHUE4040m) they are raising the flat rate repair on this radio to $950. I told them to send it back unrepaired and they were nice enough not to charge an estimate denial fee. Then they said if I ordered a replacement APX they would give me a $500 discount towards that purchase.

    Anyone else have a radio stuck in "work in progress" for a long period of time? I have a feeling they are sitting on them until the published rates change then they'll send them back so they can charge the higher rate.
    They cannot do this. They have a published price schedule and they have to follow it. Seems "it's too hard" is now a valid excuse for breaking a contract

  23. The Following 3 Users Say Thank You to escomm For This Useful Post:

    box (Mar 26, 2019),Mars (Mar 26, 2019),Viper1-6 (Mar 26, 2019)

  24. #14
    Join Date
    Jan 18, 2013
    Location
    In Your Network
    Posts
    2,448
    Thanks
    1,860
    Thanked 1,476 Times in 745 Posts
    Country: United States

    Default

    They are just sending the 100w UHF ones back now, unrepaired. The two IC PAs are a brute to replace. I suspect the factory as run out of replacement boards, since any I sent in prior always came back with a different board.
    Killing Public Safety Streaming, One County at a Time...

  25. #15
    Join Date
    Jul 29, 2013
    Posts
    352
    Thanks
    72
    Thanked 485 Times in 159 Posts

    Default

    Quote Originally Posted by com501 View Post
    They are just sending the 100w UHF ones back now, unrepaired. The two IC PAs are a brute to replace. I suspect the factory as run out of replacement boards, since any I sent in prior always came back with a different board.
    When was the last time you saw them do any actual component level repairs? They were replacing volume pots and channel switches for awhile but it's been some time since I saw even that. Pretty sure it's 100% board/cover swap across the board nowadays ?

  26. #16
    Join Date
    Jan 18, 2013
    Location
    In Your Network
    Posts
    2,448
    Thanks
    1,860
    Thanked 1,476 Times in 745 Posts
    Country: United States

    Default

    They won't, but I will. BGAs, large RF modules and any parts that are available. Even the damn ones you have to use micro-tweezers and a microscope to see.
    Killing Public Safety Streaming, One County at a Time...

  27. #17
    Join Date
    Jul 13, 2013
    Posts
    143
    Thanks
    228
    Thanked 133 Times in 73 Posts

    Default

    Quote Originally Posted by com501 View Post
    They won't, but I will. BGAs, large RF modules and any parts that are available. Even the damn ones you have to use micro-tweezers and a microscope to see.
    Sounds good! The FedEx guy should have my boxes there by thursday. You are doing this flat-rate correct?

  28. #18
    Join Date
    Apr 03, 2019
    Posts
    1
    Thanks
    1
    Thanked 0 Times in 0 Posts
    Country: United States

    Default

    I'm new to this group. Been trying to open the 4 files attached to your post and get an error message.

    What am I doing wrong?

    Thx, Don

  29. #19
    triptolemus's Avatar
    triptolemus is offline T S - Moderator
    CS Forums $upporter
    Join Date
    Dec 15, 2012
    Location
    const trust = 0;
    Posts
    1,045
    Thanks
    739
    Thanked 1,738 Times in 592 Posts
    Country: United States

    Default

    Quote Originally Posted by dvaughan49 View Post
    I'm new to this group. Been trying to open the 4 files attached to your post and get an error message.

    What am I doing wrong?

    Thx, Don
    Please review our site rules.

    New members are not permitted to view/download attachments.