One time I had a China seller send my items that were described as USB 2.0 wireless adapter both 2.4GHz and 5GHz bands. When they arrived they were only 2.4GHz band, just told the seller don't make me contact eBay and send refund... they did.
I've also had items not as described and sent a picture to eBay they refunded me without having to ship anything back, I just kept them.
Are you saying if they list free returns, that is not the case for a refund you have to ship back to them? If so will have to watch out for that.
Every single time I've had a "not as described" with eBay, they've made me pay return shipping, and it must include a tracking number. As you know, tracked shipping in Canada is outrageously expensive and shipping something back to China would be HUGE money.
I hate using eBay. It's always a pain in the ass. I much prefer Amazon or Aliexpress. Both have never given me any hassle. It's always a toss-up when purchasing things remotely. Most recently, eBay called me a scammer when I had ordered some water filters which were "out for delivery" with a certain private courier, but were never delivered. The courier's website showed "lost/missing while in transit", and eBay's tracking showed "Delivered" I had to argue with some dumb bitch for 3 days to get her to visit the courier's website and input the tracking number (which was also visible from eBay) to see the true status of the item.
Nothing pisses me off more than when I hear "contact the seller to resolve the issue". Most times the seller pulls a fast one and I do not get a refund. Then, when I have received refunds, I never get the exact amount I paid back, because of currency exchange differences.
eBay is a shit company because they make their platform expensive for sellers, and HORRIFIC for Canadians, thanks to that SHIT GLOBAL SHIPPING PROGRAM MIDDLEMAN SCAM, in which Americans are forced to ship their goods to Pitney Bowes in Erlanger, KY., which then transports them to Canada, then opens our goods and repackages/relabels them, then hands them off to Canada Post or some unreliable courier for delivery. They charge GST + PST + Handling Fee + Brokerage fee. Shipment from Sender-->Receiver is extremely slow.
American friends: Please ship direct to Canadians, via the USPS. Do not use private couriers, such as UPS, FedEx or DHL. We get dicked with massive hidden fees. Items entering Canada via Canada Post must first be processed through customs (like anything else), but they seem to let things below about $50-60 declared value, slide through without any extra fees. Delivery time is quite reasonable, too. When a private courier is used, they charge fees on EVERY SINGLE SHIPMENT, even if it's declared as $2.00 or something. They do this because they make massive profits from their "handling" or "brokerage" fees.
Anyway. Yeah. I'm sure any Canadian reading this will click the like button.