Motorola have once again dropped the ball and failed to meet their initial ship commitments on this model. They do now know when they will begin shipping. It seems the product group has a case of crainius rectitus so severe that it appears everything is normal.
Its unfortunate that this delay is less than surprising to me based on some other shortcomings Motorola has demonstrated to us recently involving disorganised, large company-type behaviour.
Just in this instance alone, the process was convoluted. They used their case management system to track the requests, which were manually reviewed, then manually inputed, which then got turned into orders with order numbers, which got forwarded to another department, which have still not become the actual delivery of the units. And that isn't even the root problem likely causing the delay, its just the icing on top of project management flaws.
This type of delay is just as serious as inaccurate marketing. For a company in this industry, delays like this should not be acceptable.
